Support Solutions

"The service that is provided with this product has been excellent. Garrison staff is professional and efficient in their approach."

- Manager, Environmental Health , Department of Regulatory Services and Emergency preparedness , City of Minneapolis, MN

Personalized Support Services

Our support philosophy is based on personal relationships and human interaction, not on telephone queues and hold music. Each of our clients is assigned a team of real human beings who are dedicated to understanding the business processes that drive their jurisdictions. You not only get help, you get help from knowledgeable people who know your business and our software.

When your project team is assigned, you receive contact information for the whole team so even if your main contact is occupied, there is someone available to help. You can contact your team by email, phone or through our automated ticketing system. Our personalized service is second to none.

Automated Electronic Support Services

In addition to our personalized project support, you also get a top of the line automated ticketing system built right into the application. Our electronic system allows you to submit tickets directly to our support and development staff and track progress in real-time through web-based tools. Every time a ticket is updated, you receive alerts letting you know the status of your request. Whether you're asking for new features, enhancements to existing features or reporting potential problems our centralized system makes it easy to track the progress of your request as it moves through our development process.

Need Remote Assistance?

Login to our remote assistance application below to have a technician assist you with your field application. Just enter your full name, email address and phone number and one of our knowledgeable support representatives will help out.

Note: Actual customer service representatives will not be as attractive as those displayed on our website.