The Digital Health Department

"DH, as we call it, has provided the capability for full use in the field which has increased productivity and eliminated extra paper work, among other significant benefits"

- Manager, Environmental Health , Department of Regulatory Services and Emergency preparedness , City of Minneapolis, MN

Product Highlights

• Parcel Management
• Address Management
• Permitting / Licensing
• Inspection Management
• Owner & Contact Management
• Complaint Management
• Financial Management
• Reporting & Analysis
• Scheduling / Inspector Assignments
• E-Mail / Fax Alerts
• Public Website Display
• Administrative Features
• Support & Help
• Much, much more...

Our industry leading Digital Health Department system is a one-of-a-kind, easy to use application that allows you to handle all facets of your department's operation. The system handles everything from issuing permits, performing inspections, querying and running unlimited reports on your data, to billing as well as human resources management.

Our one of a kind Web-based Laptop and Tablet PC solutions allows for a seamless, economical transition from paper based inspections to mobile devices. Best of all, The Digital Health Department finally allows you to utilize a custom-built solution. Each system is built from the ground up for your health department. Regardless of how unique your department's needs may be, you are guaranteed a system that fits your requirements. All that, in a system that is designed with the ease of the user in mind; no complicated computer processes. The Digital Health Department is an easy to use, common sense solution.

The Digital Health Department keeps up with any program your department may administer; such as Restaurants, Pools, Schools, Daycares, Septic and Sewer, Lead, Lodging or any others. The system handles all areas of those programs from permitting and billing to inspections and reporting.

In addition, The Digital Health Department can provide the public access to inspection data, on the Internet. The system can also provide an area where operators and contractors can log into their account and do business with the health department. For example, a restaurant operator could renew and pay for his permit online as well as review inspection and other data on his establishment.

For details, further information or to request a demo, please feel free to contact us.

Parcel Management

At the root of our solid data management system is a geographic layer capable of managing parcel data across your jurisdiction. Our optional Parcel Management tools are the cornerstone of a multi-department implementation. By tracking data at the parcel level, you can centralize licensing, health, building, emergency services, agriculture, complaints and many other services based on a common data set. Our system handles subparceling, outparceling and other types of "splits and combines" related to parcel management while preserving related data.

Address Management

As with parcel management, one of the keys to accurate data management is the capture and management of address data within your system. By centralizing and standardizing addressing in our application, we eliminate common data duplication problems and bring continuity to the way addresses are stored and recorded across your departments. When addresses are modified, the changes are reflected in all related entities making your data management that much simpler. With features such as address verification and USPS standardization as well as integration with your existing GIS implementations, we can improve the quality of the data you capture.

Program Areas Served

• Retail Food
• Wholesale Food
• Temporary Food
• Mobile Food
• Food Stands
• Child Day Care
• Swimming Pools & Spas
• Tourist Accomodations
• Hospitals
• Elderly Care Homes
• Elderly Nutrition Sites
• Body Art / Tattoo
• Camps & Campgrounds
• Schools & Colleges
• Educational Food Service
• Commissaries
• Institutional Food Service
• Much, much more ...

Permitting / Licensing

Our system is designed to streamline your entire permitting / licensing process. The system can be customized to allow an applicant to go online and apply/pay for their permit without visiting the health department. Upon receipt and approval of the application our system will print the permit along with any associated paperwork that is required. We also support bulk renewal and printing of licenses and permits across multiple programs throughout your jurisdiction. Whether your department manages only retail food establishments or is responsible for multiple programs, all permits and licenses can be accessed through a single screen.

Inspection / Assessment Management

We automate the entire inspection process for all your program areas, from data-entry to printing a report on-site. Features such as violation history, repeat violation tracking, access to your food code and pre-defined comments make this a user-friendly and valuable tool for the inspectors accessing the system. By utilizing our field application, your inspectors can capture data electronically no matter where they are. Whether online or offline, data is captured through the same web-based user interface eliminating the need to train users on multiple applications. With full offline history available to your inspectors, all of the information they need to perform quality inspections is right at their fingertips.

Owner & Contact Management

As with centralized parcel and address management, centralized management of owners and contacts is key to a solid software solution. Our application keeps all owner and contact data in a single repository giving your staff the ability to search for existing owners or contacts rather than re-entering data over and over. Central management allows your staff to update data across multiple establishments from one location rather than trying to keep address information current across multiple records. Owner history enables you to see changes in ownership even if an establishment has been re-permitted or licensed.

Offline System Capabilities

We provide a version of the Digital Health Department for field devices, allowing inspectors to enter information and perform inspections in the field, using the browser interface with or without an internet connection. By utilizing our field application, your inspectors can capture data electronically no matter where they are. Whether online or offline, data is captured through the same web-based user interface eliminating the need to train users on multiple applications. With full offline history available to your inspectors, all of the information they need to perform quality inspections is right at their fingertips.

Complaint Management

Our solution provides a comprehensive set of complaint management tools for both front-line agents and back-office managers. Our adaptable complaint interface allows your department to handle multiple complaint types without having to change tasks and then routes complaints to the approrpriate internal staff for investigation. Our back-end reporting tools allow your management staff to ensure that SLA's are met and that complaints are addressed and assigned in a timely manner. Real-time alerting and messaging to your inspection staff means that complaints are handled more quickly with less overhead. Our application can also interface with third-party 311 systems to bridge gaps between departments with existing solutions.

Financial Management

The Digital Health Department offers a comprehensive financial package to handle all aspects of your department's billing from permit and license renewal to inspection enforcements and fines as well as miscellaneous fees and late fee management. These features can be configured to match your current financial practices and standards or can be integrated with existing financial systems. Whether generating invoices or running complex financial reports, our system is designed to handle it all.

Reporting & Analysis

There is no limit to the robust reporting features available in The Digital Health Department. Our base solution includes a comprehensive suite of reports designed to keep your back-office staff informed and aware of what is going on within the department. Custom reports can be developed over and above what is included in our base package, or you can design your own reports using our report building software package. Or if you want a full-service solution, you can contact our support staff who will build and run ad-hoc reports for you as part of your maintenance agreement.

Scheduling / Inspector Assignments

Our system includes a convenient scheduling tool that allows you to assign and schedule inspections, follow-up inspections, complaints, training and other events. Inspection scheduling is customizable based on your department's rules for inspection assignment, frequency and geographic distribution. Follow-up inspections can be scheduled automatically based on rules or thresholds set in your inspection or assessment tools or based on risk factors determined at the permit / license level.

E-Mail / Fax Alerts

Our robust communication and messaging tools give your department the ability to reach establishment owners, first responders or emergency personnel at the touch of a button. This popular feature allows you to deliver information to contacts or groups of contacts all from within one comprehensive system. As an option, you can add SMS/TXT or Real-Time Voice messaging into the communication module.

Public Website Display

With more and more jurisdictions mandating that inspection and assessment data be available to the public, it's more important than ever that your software solution include the ability to deliver content to the web. With our 100% web-based solution, making this information available to the public is easier than ever. Whether you want us to design and build a complete web presence for your department or simply expose API's to integrate the data into your existing website, our solutions are designed to accommodate.

Administrative Features

In addition to the tools and features available to the end-users of our application, there is a suite of administrative tools available to assist in the management of the application. Common tasks such as user account management, permissions and access control are available to your administrative staff. Over and above the basic administrative features, we also enable your administrators to manage the content of your application such as the inspection violation codes of every program, business rules and workflow, alert and message content and recipient lists and much more. Most of the features of the application can be managed and configured without ever having to open a support ticket.

Service Highlights

• Customization
• Data Conversion
• Public Website Build
• Offline System Capabilities
• Technical Support
• Training Solutions
• Client Consulting
• System Integration
• Much, much more ...

Support & Help

If you need assistance with features of the application, need to report issues or if you want to request feature changes under your maintenance agreement, we include a built-in support and ticketing system to enable your administrators to track requests. By including our support system within the application, your users are never more than a click away from our knowledgeable support and development staff. Of course we're always only a phone call away. Our support is based on relationships, not on an automated phone system. Every client is assigned to a team of real people who are responsible for the project within our organization. Our staff know our product and they immerse themselves in learning your processes so that they can offer the best support in the industry.